QMS ISO 9001:2015 INTERNAL AUDITOR TRAINING & ROLE PLAY
Course Introduction
This program provides participants with the knowledge and skills to conduct effective internal audits in line with ISO 9001:2015 and ISO 19011 guidelines. Through case studies, role play, and live audit simulations, participants will gain confidence in planning, conducting, and reporting audits while supporting continual improvement in their organization.
Objectives
- Understand ISO 9001:2015 requirements and auditing principles.
- Learn how to plan, structure, and conduct internal audits.
- Develop audit reporting and follow-up skills.
- Gain confidence in identifying non-conformities and recommending corrective actions.
- Enhance awareness of auditors’ roles, responsibilities, and professional behavior.
Who Should Attend
- Managers, engineers, supervisors, and team leaders.
- Personnel involved in ISO 9001 audits.
- Those seeking to perform or support internal audits.
Lessons Module
Day 1
- Introduction & Ice Breaking
- Overview of ISO 9001:2015 & ISO 19011
- Major Clauses & Risk-Based Thinking
- Audit Preparation & Document Development
- Internal Auditing Skills & Techniques
- Recap & Closing
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Day 2
- Auditor Behavior & Principles
- Findings & Report Writing
- Mock Audit & Role Play
- Report Presentation & Feedback
- Recap & Closing
Benefits
- Strong understanding of ISO 9001:2015 and auditing process.
- Improved skills in questioning, reporting, and communication.
- Confidence to conduct and close internal audits.
- Ability to drive continual improvement in organizational processes.
- 2 Days Programme
- 9:00am to 5:00pm
Training & Workshop Methodologies
- Interactive lectures
- Case studies & group exercises
- Role play & live mock audit
- Report writing practice
