PROFESSIONAL CERTIFICATE IN MANAGING QUALITY PLANNING
Course Introduction
This program equips participants with the essential knowledge and skills to manage quality planning effectively within organizational operations. Strong quality planning reduces risks, controls costs, ensures compliance, improves customer satisfaction, and enhances competitiveness. Participants will learn practical tools to apply in their industries and face post-COVID-19 challenges with confidence.
Objectives
- Gain comprehensive understanding of quality planning principles and practices.
- Learn to develop SOPs, work instructions, checklists, and reports.
- Understand ISO 9001:2015 requirements and implementation.
- Build skills in auditing, inspection, testing, and examination.
- Develop quality scope, policy, objectives, and KPIs.
- Enhance knowledge to improve processes and drive continual improvement.
Who Should Attend
- Professionals in operations, production, quality, maintenance, procurement, and R&D
- Managers, Engineers, Executives, Supervisors, and Team Leaders
- Anyone seeking to enhance operational quality management skills in SMEs or large organizations
Lessons Module
Day 1
- Quality Control vs Quality Assurance
- ISO 9001:2015 Principles & Clauses
- Resources & Requirements (5Ms, statutory & regulatory)
Day 2
- Standard Operating Procedures (SOPs)
- Developing Effective Work Instructions
Day 3
- Creating Impactful Checklists
- Roles, Responsibility & Authority (R,R&A)
Day 4
- Testing, Inspection & Examination
- Audit Programs & Arrangements
Day 5
- Quality Scope & Policy Development
- Quality Objectives & Action Plans
- KPI Development & Monitoring
Benefits
- Master effective quality planning tools and methods
- Gain skills to develop SOPs, checklists, reports, and KPIs
- Improve compliance with ISO 9001:2015 requirements
- Enhance audit preparation and handling techniques
- Strengthen organizational competitiveness and performance
- Increase confidence in managing operational quality processes
- 5 Days Programme
- 9:00am to 5:00pm
Training & Workshop Methodologies
- Interactive discussions & case studies
- Practical exercises & group work
- Role plays & real-life scenario simulations
- Templates & best practice guides