PROFESSIONAL CERTIFICATE IN MANAGING QUALITY PROBLEM SOLVING
Course Introduction
This certification program equips participants with proven tools and techniques to solve quality and operational problems effectively. It focuses on identifying root causes, applying structured problem-solving methods, reducing non-conformities, and strengthening supplier and process quality to drive productivity, customer satisfaction, and profitability.
Objectives
- Master structured problem-solving tools (8d, a3, 5why, ishikawa, etc.)
- apply root cause analysis and corrective/preventive actions
- strengthen supplier quality & risk management practices
- reduce process waste using lean principles (timwood)
- build competency to sustain quality improvements
Who Should Attend
- Managers, Engineers, Executives & Supervisors in operations, production, quality, procurement, maintenance & R&D
- Leaders & professionals seeking certification in problem-solving and operational quality
Lessons Module
Day 1
- 8D Problem-Solving (Customer Complaint Resolution)
- A3 Problem-Solving Report
Day 2
- Clean Sheet Process Redesign
- 7 Steps for Effective Problem Solving
Day 3
- Material & Supplier Quality Problem-Solving
- Common Problem-Solving Tools (5Why, Ishikawa, Pareto, etc.)
Day 4
- Risk & Opportunities Assessment
- Waste Management (TIMWOOD & Lean Tools)
Day 5
- Seven Basic Quality Tools (Pareto, Fishbone, Histogram, Control Chart, Scatter, Graphs, Check Sheets)
Benefits
- Strengthen problem-solving & decision-making skills
- Improve process, product & service quality
- Enhance supplier assessment & risk control
- Reduce waste and non-conformities across operations
- Boost customer satisfaction and organizational competitiveness
- 5 Days Programme
- 9:00am to 5:00pm
Training & Workshop Methodologies
- Interactive lectures & workshops
- Group discussions & brainstorming
- Case studies & real-life applications
- Practical exercises & templates
