QMS ISO 9001:2015 EFFECTIVE NON-CONFORMANCE REPORT WRITING AND CASE STUDY TRAINING
Course Introduction
This program equips participants with the knowledge and skills to handle Non-Conformance Reports (NCR) and Opportunities for Improvement (OFI) effectively. It covers ISO 9001:2015 requirements, NCR writing, root cause analysis tools, corrective actions, and case studies to prepare delegates for internal, external, customer, or certification audits.
Objectives
- Strengthen understanding of ISO 9001:2015 clauses
- Develop effective NCR writing & reporting skills
- Apply root cause analysis and corrective action tools
- Improve audit performance & organizational compliance
Who Should Attend
- Internal auditors (1st, 2nd, 3rd party)
- Managers, Engineers, Supervisors, Leaders
- Personnel replying NCR/OFI & demonstrating ISO 9001 compliance
Lessons Module
Day 1:
- ISO 19011 audit principles & ISO 9001 clauses
- NCR issuance & reporting (P.L.O.R)
- Roles of auditors & auditees
- Compliance vs Non-Compliance
- Case study & recap
Day 2:
- Corrective action & closure of NCR (exercise)
- Case study: NCR/OFI review & analysis tools
- Roleplay internal audit & group report writing
- Tools application, recap & closing
Benefits
- Clearer understanding of audit findings & ISO clauses
- Enhanced NCR writing & reporting skills
- Practical experience in root cause analysis & corrective actions
- Ability to handle audits effectively
- Improved compliance & continual improvement culture
- 2 Days Programme
- 9:00am to 5:00pm
Training & Workshop Methodologies
- Interactive lectures
- Group discussions
- Case studies & exercises
- Roleplay internal audit
- Practical workshops
