QMS ISO 9001:2015 NON-CONFORMANCE REPORT (NCR) WRITING SKILL
Course Introduction
This program equips participants with the essential skills to understand, issue, and reply to Non-Conformance Reports (NCRs) and Opportunities for Improvement (OFI) in line with ISO 9001:2015 requirements. Participants will learn how NCRs are raised, how to investigate root causes, and how to provide effective corrections and corrective actions.
Through practical workshops and simulated audits, delegates will gain confidence in handling NCRs and OFIs to meet internal, external, and customer audit expectations.
Objectives
- Understand conformance and non-conformance in ISO 9001:2015.
- Learn how and when NCRs and OFIs are issued.
- Apply root cause analysis tools for NCR resolution.
- Develop effective corrections and corrective actions.
- Improve professional reporting skills.
- Prepare for internal, external, and customer audits.
Who Should Attend
- Internal auditors & staff handling NCRs
- Managers, Engineers, Supervisors, Leaders involved in audits
- Personnel preparing for certification, customer, or internal audits
Lessons Module
- Overview of auditing (ISO 19011)
- Understanding ISO 9001:2015 conformance & non-conformance
- Major audit requirements & NCR issuance
- Roles & responsibilities of auditors and auditees
- Compliance vs Non-Compliance
- NCR reporting (P.L.O.R)
- Root cause analysis tools for NCR
- Corrective Action & follow-up
- Practical exercises & case studies
- Review of actual NCR & OFI cases
Benefits
- Strengthen knowledge of ISO 9001:2015 audits & NCR handling
- Improve ability to issue, review, and reply NCRs effectively
- Gain confidence in addressing auditors & avoiding repeat NCRs
- Apply structured root cause analysis and corrective actions
- Enhance continual improvement for organizational success
- 1 Days Programme
- 9:00am to 5:00pm
Training & Workshop Methodologies
- Interactive lectures
- Hands-on exercises
- Root cause analysis practice
- Real NCR & OFI case studies
- Group discussions