STANDARD OPERATING PROCEDURE (SOP) WRITING SKILL
Course Introduction
Effective SOPs are essential for smooth operations, compliance, and continual improvement. Poorly written SOPs often lead to non-compliance, inefficiency, and audit findings.
This training provides participants with practical skills to write, structure, and maintain SOPs that are clear, concise, and compliant with ISO 9001:2015 and HRM requirements. Participants will also learn best practices for team writing, SOP distribution, and good documentation practices.
Objectives
- Understand the need and benefits of SOPs in HRM.
- Apply tools such as SIPOC, Flow Diagram, and 5M+1E+1S in SOP development.
- Link SOPs with QMS requirements and ISO clauses.
- Create, update, and maintain effective SOPs.
- Write SOPs from a reader’s perspective for clarity and usability.
- Practice team collaboration in drafting and refining SOPs.
Who Should Attend
- Managers, Executives, Engineers, Supervisors
- Operational staff involved in SOP preparation
- Anyone interested in developing effective SOP writing skills
Lessons Module
Day 1
- Introduction to SOP & overall structure
- ISO clauses and SOP relation
- SIPOC in HRM
- Process Diagram & PIC
- 5M+1E+1S tools for SOP enhancement
- QMS 7 principles with PDCA
Day 2
- QMS adoption based on ISO 9001:2015
- Interrelation between SOP & QMS
- Writing SOPs in a structured way
- Review, refine & presentation of SOPs
- Final recap, Q&A & closing
Benefits
- Gain practical skills in SOP writing & structuring
- Improve compliance with ISO 9001:2015 & HRM processes
- Use proven tools (SIPOC, Flow Diagrams, 5M+1E+1S) to enhance SOPs
- Learn best practices in SOP maintenance & updates
- Strengthen documentation skills for audits & continual improvement
- 2 Days Programme
- 9:00am to 5:00pm
Training & Workshop Methodologies
- Classroom lectures
- Case studies in HRM
- Group exercises
- SOP writing practice & presentations