ENGLISH FOR FRONTLINERS
Course Introduction
Frontliners are the first point of contact in any organization, and effective English communication is key to creating a positive impression. Many frontliners struggle due to limited language use and fear of mistakes. This program is designed to boost participants’ confidence in using English, improve grammar basics, and strengthen communication skills for workplace interactions.
Objectives
- Recognize the importance of English in delivering professional service.
- Gain confidence in using English for daily communication.
- Manage workplace situations effectively in English.
Who Should Attend
- Frontliners in customer service, hospitality, and retail.
- Sales & commercial staff dealing with English-speaking clients.
- Non-native English speakers aiming to improve workplace communication.
- Anyone seeking to boost English confidence in a professional setting.
Lessons Module
Day 1
- Self-Reflection as a Frontliner
- Importance of English & Communication Skills
- Pronunciation & Intercultural Awareness
- Small Talk & Workplace English
- Telephone Etiquette & Handling Difficult Calls
- Effective Meetings & Choice of Words
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Day 2
- Art of Conversation (Listening, Feedback, Instructions, Conflict Handling)
- Speaking with Fluency & Confidence
- Workplace Scenarios & Role Play
- Q&A, Activities & Closing
Benefits
- Communicate in English more fluently and confidently.
- Increase self-confidence in customer interactions.
- Handle challenging situations professionally without stress.
- Build better customer relationships through effective communication.
- 2 Days Programme
- 9:00am to 5:00pm
Training & Workshop Methodologies
- Interactive activities & discussions
- Role play & scenario-based practice
- Video presentations & simulations
