Investigation Techniques & Root Cause Analysis
Course Introduction
The 8D Problem Solving & Root Cause Analysis program equips participants with a structured, step-by-step methodology to identify, analyses, and permanently resolve problems. Originating from Ford Motor Company, the 8D approach is now widely used across industries to address non-conformities, improve processes, and prevent recurrence of issues.
Objectives
- Understand the 8D methodology and its applications.
- Conduct systematic investigations to identify root causes.
- Apply relevant problem-solving and analysis tools.
- Work effectively as part of a problem-solving team.
- Develop corrective and preventive action plans to eliminate recurrence.
Who Should Attend
- Managers
- Engineers
- Supervisors
- Technicians
- Quality Control Officers
- Team Leaders
- Anyone responsible for problem-solving, process improvement, or quality management.
Lessons Module
- Introduction to 8D Problem Solving & Investigation
- Relationship Between Quality Process and 8D
- Investigation Team Roles & Responsibilities
- Step-by-Step 8D Problem Solving Process
- Tools and Techniques for Root Cause Analysis
- Case Studies and Hands-On Application
Benefits
- Build effective and results-driven problem-solving teams.
- Identify and address root causes systematically.
- Prevent recurrence of costly problems.
- Improve productivity and operational efficiency.
- Gain confidence in using structured analysis tools.
- Strengthen organizational problem-solving culture.
- 1 Days Programme
- 9:00am to 5:00pm
Training & Workshop Methodologies
- Interactive Lectures – Concept explanation and real-world examples
- Group Discussions – Sharing of challenges and solutions
- Case Studies – Application of 8D process on actual scenarios
- Hands-On Exercises – Using problem-solving tools in practice
- Q&A Sessions – Clarifying concepts and practical use cases
