PROFESSIONAL DEVELOPMENT PROGRAMME

Managing Customer Complaints & Effective Investigation

Build practical complaint-handling, service-recovery and investigation skills to improve customer satisfaction and prevent recurring issues.

HRDC - SBL - KHAS ProgrammesHRD Corp ClaimablePublic / In-House

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UK TRAINER PLT

PROGRAMME PROFILE

02 DAYS

Training Mode

Physical

Delivery

Public / In-House

PROGRAMME AT A GLANCE

Duration

2 Days

Training Mode

Physical

Delivery

Public / In-House

Training Time

9:00 AM – 5:00 PM

PROGRAMME OVERVIEW

This programme equips participants to respond to customer complaints professionally, manage difficult interactions and investigate underlying causes. It combines customer-service techniques with structured investigation and corrective-action approaches to support effective service recovery and long-term improvement.

Practical learning for real workplace application.

PROGRAMME OUTLINE

What This Programme Covers

1. Understanding Customer Complaints
2. Professional Complaint Handling
3. Managing Difficult Customers
4. Communication and Service Recovery
5. Corrective and Preventive Action
6. Root-Cause Investigation Tools
7. Structured Problem Solving and Customer Satisfaction

WHO SHOULD ATTEND

Who This Programme Is Designed For

The programme is suitable for professionals seeking practical knowledge and capabilities relevant to their workplace responsibilities.

Front-line staff

Supervisors

Managers

Engineers

Executives

Technicians

Personnel who deal with customers directly or indirectly.

ENTRY REQUIREMENTS

OPEN ENTRY

No Formal Prerequisite Required.

Participants may join this programme without a formal prerequisite or prior certification.

CERTIFICATION & RECOGNITION

Recognition That Reflects Your Achievement.

Programme certification and recognition details vary according to the training type, accreditation requirements and applicable programme status.

PROGRAMME CREDENTIAL

Programme Recognition

UK TRAINER • PROGRAMME CREDENTIAL

HRD Corp Status

HRD Corp Claimable

TRAINING OPTIONS & SCHEDULE

Choose How You Want to Learn

Choose an upcoming public training session or discuss a customised in-house programme for your organisation.

PUBLIC TRAINING UPCOMING SCHEDULE

SCHEDULE

Public Schedule Currently Unavailable.

Contact our team for upcoming public training dates and registration information.

NEED THE NEXT AVAILABLE DATE?

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IN-HOUSE TRAINING

Train Your Team at Your Organisation

Custom Dates Custom Participant Group Programme Customisation Available

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Whether you’re registering for a public programme or planning customised in-house training, our team can assist with programme details, scheduling and participant requirements.