PROFESSIONAL DEVELOPMENT PROGRAMME

Front Desk Personnel Behaviour & Communication

Strengthen professional front-desk behaviour, customer interaction and communication skills for a positive first impression.

In-House / Public Training ProgrammesHRD Corp ClaimablePublic / In-House

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UK TRAINER PLT

PROGRAMME PROFILE

02 DAYS

Training Mode

Physical

Delivery

Public / In-House

PROGRAMME AT A GLANCE

Duration

2 Days

Training Mode

Physical

Delivery

Public / In-House

Training Time

9:00 AM – 5:00 PM

PROGRAMME OVERVIEW

This programme develops the professional behaviour and communication standards expected of front-desk personnel. Participants practise first impressions, customer interaction, telephone etiquette, listening, service language and approaches for handling challenging situations professionally.

Practical learning for real workplace application.

PROGRAMME OUTLINE

What This Programme Covers

1. The Front Desk as the Organisation’s First Impression
2. Professional Behaviour and Service Mindset
3. Verbal and Non-Verbal Communication
4. Greeting and Assisting Visitors
5. Telephone Etiquette
6. Listening and Questioning Skills
7. Handling Difficult Customers and Complaints
8. Service Standards and Personal Action Plan

WHO SHOULD ATTEND

Who This Programme Is Designed For

The programme is suitable for professionals seeking practical knowledge and capabilities relevant to their workplace responsibilities.

Receptionists

Front-desk personnel

Administrative staff

Customer-service personnel

Employees who receive visitors or calls.

ENTRY REQUIREMENTS

OPEN ENTRY

No Formal Prerequisite Required.

Participants may join this programme without a formal prerequisite or prior certification.

CERTIFICATION & RECOGNITION

Recognition That Reflects Your Achievement.

Programme certification and recognition details vary according to the training type, accreditation requirements and applicable programme status.

PROGRAMME CREDENTIAL

Programme Recognition

UK TRAINER • PROGRAMME CREDENTIAL

HRD Corp Status

HRD Corp Claimable

TRAINING OPTIONS & SCHEDULE

Choose How You Want to Learn

Choose an upcoming public training session or discuss a customised in-house programme for your organisation.

PUBLIC TRAINING UPCOMING SCHEDULE

SCHEDULE

Public Schedule Currently Unavailable.

Contact our team for upcoming public training dates and registration information.

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IN-HOUSE TRAINING

Train Your Team at Your Organisation

Custom Dates Custom Participant Group Programme Customisation Available

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Whether you’re registering for a public programme or planning customised in-house training, our team can assist with programme details, scheduling and participant requirements.