PROFESSIONAL DEVELOPMENT PROGRAMME

Managing Customer Complaints & Effective Investigation

Build structured competency in complaint resolution, service recovery and investigation for recurring customer issues.

HRDC - SBL - KHAS ProgrammesHRD Corp ClaimablePublic / In-House

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UK TRAINER PLT

PROGRAMME PROFILE

02 DAYS

Training Mode

Physical

Delivery

Public / In-House

PROGRAMME AT A GLANCE

Duration

2 Days

Training Mode

Physical

Delivery

Public / In-House

Training Time

9:00 AM – 5:00 PM

PROGRAMME OVERVIEW

This programme develops practical competence in managing customer complaints from initial response through investigation and corrective action. Participants strengthen service-recovery communication, root-cause analysis and structured follow-up to improve customer outcomes and reduce recurrence.

Practical learning for real workplace application.

PROGRAMME OUTLINE

What This Programme Covers

1. Customer Expectations and Complaint Dynamics
2. Complaint Intake and Professional Response
3. Managing Difficult Interactions
4. Service Recovery Communication
5. Investigation Planning
6. Root-Cause Analysis
7. Corrective and Preventive Action
8. Resolution Follow-Up and Improvement

WHO SHOULD ATTEND

Who This Programme Is Designed For

The programme is suitable for professionals seeking practical knowledge and capabilities relevant to their workplace responsibilities.

Customer-service personnel

Supervisors

Managers

Executives

Personnel responsible for complaint investigation.

ENTRY REQUIREMENTS

OPEN ENTRY

No Formal Prerequisite Required.

Participants may join this programme without a formal prerequisite or prior certification.

CERTIFICATION & RECOGNITION

Recognition That Reflects Your Achievement.

Programme certification and recognition details vary according to the training type, accreditation requirements and applicable programme status.

PROGRAMME CREDENTIAL

Programme Recognition

UK TRAINER • PROGRAMME CREDENTIAL

HRD Corp Status

HRD Corp Claimable

TRAINING OPTIONS & SCHEDULE

Choose How You Want to Learn

Choose an upcoming public training session or discuss a customised in-house programme for your organisation.

PUBLIC TRAINING UPCOMING SCHEDULE

SCHEDULE

Public Schedule Currently Unavailable.

Contact our team for upcoming public training dates and registration information.

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IN-HOUSE TRAINING

Train Your Team at Your Organisation

Custom Dates Custom Participant Group Programme Customisation Available

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Whether you’re registering for a public programme or planning customised in-house training, our team can assist with programme details, scheduling and participant requirements.